All Locations
Birmingham
All Departments
Marketing
Vacancy Type
Permanent

About The Role

The Role
An opportunity has arisen to join our National Client Services team. The purpose of this role is to deliver an excellent reception and hospitality service to both internal and external clients. This role is primarily based in our Birmingham office but there may be occasions when you will be needed to attend our other UK based offices to provide cover for absence/assist with after work events. The working hours for this role are 37.5 hours per week based on a 7.5 hours shift pattern, Monday to Friday between 07:30 and 18:00.

Responsibilities include:

  • Keeping the Reception area smart and tidy at all times
  • To operate the company's switchboard answering the phone to company standard, transferring the call and taking any relevant messages
  • To greet all clients on arrival and assist them in a courteous & helpful manner
  • Manage the outlook diary
  • Completing food hygiene and health and safety training
  • To assist the marketing team with in house events
  • Order all lunches, breakfasts & dinner when required
  • Liaise with all external caterers
  • Maintain a clean and tidy kitchen that complies with food & hygiene regulations and to report any faults within this area
  • To complete all daily and monthly checklists and audits and adhere to the procedures for Client Services
  • Ordering all stock and completing monthly stocktake
  • Coding and reconciling all invoices
  • To work alongside other teams and provide support when needed at the respected office(s)
  • Monitor and maintain all internal meeting rooms to a high standard
  • Setting up conference calls
  • Assist with all travel/hotel booking for internal clients
  • Undertake First Aid & Fire Marshall duties.

This job description is not an exhaustive list due to the requirements of the role. Therefore, the job holder may be required from time to time to carry out other ad hoc tasks as requested.

 The Team
With 60 people within our Marketing and Front of House teams, we support on all aspects of marketing and business development across Gateley including internal and external communications, bids and sales, client development, events, digital and marketing projects.
 

Winners of the 2020 Excellence in Sales and Marketing Award at the Greater Birmingham Chamber of Commerce Awards and shortlisted in the 2022 Best Marketing Campaign Award at the Managing Partners Forum Awards, the Marketing team at Gateley has more than doubled in size in five years, reflecting the investment that the business has made in attracting and retaining exceptional marketing talent. We continue to develop and evolve our proposition and are looking for individuals with a 'can do' mentality to join the team.

The Person
  • Previous experience within a Reception/Hospitality role
  • Previous experience of using a switchboard (Mitel would be desirable)
  • Good communication skills and confidence in dealing with people at all levels
  • A team player with exceptional customer service skills
  • High standard of professional appearance
  • Ability to utilise tact, discretion and diplomacy and maintain confidentiality at all times
  • Flexibility with regard to shift patterns
  • Ability to work under pressure and to tight deadlines
  • Eagerness, efficiency and willingness to learn and go the extra mile when required
  • Able to use own initiative
  • Excellent time keeping.

The following experience would be desirable but is not essential:

  • Previous experience working within the professional services industry
  • Previous administrative experience
  • A food and hygiene or a reception and hospitality qualification.

About Us

The benefits
With support, coaching and feedback from some of the most engaging colleagues around our great development and progression opportunities will reward your commitment and loyalty. We offer a competitive remuneration package where you'll be rewarded for your individual performance with an opportunity to receive an annual bonus.

In addition, we have a wide range of learning and development opportunities via our Learn platform to develop new skills and progress your career. Our My Flex comprehensive rewards package includes options covering annual leave (and the benefit of purchasing extra days), cycle to work, critical illness benefit, employee assistance programme, group personal pension, health care, season ticket loan and many more benefits (grade dependent). Finally, with Perks At Work/Home you can select a host of retail benefits that suit your needs alongside a Community Online Academy, free courses for all from fitness to coding to languages to hip hop dance.

We are Gateley
We are forward thinking and straight talking, our approach is to find solutions to the problems that our clients face. Gateley is a legal and professional services group, we are a group of formidable experts in all areas of law and business. Passionate problem solvers, we get our kicks from finding the right answers and getting our legal and business clients where they need to be. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. Being part of Gateley is not just about the expertise that you bring; it's about attitude too.

The 'Gateley Story' is the story of our people and our culture. It is what has got us to where we are today as a successful business and it's the driving force behind the Gateley Team Spirit and the values that have shaped it. We have a set of shared internal values that capture what the Gateley Team Spirit is and this includes five elements that bind us all together as one Gateley: Ambitious for Success, Forward Thinking, Room to Breathe, Trusted to Do and Working Together. Every year across the group, we recognise members of our team that have gone and above and beyond and have lived these shared values. They are recognised at our annual Gateley Team Spirit awards.

Diversity, inclusion and well being
Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture.
 
We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.
We are proud to have been recognised by The Law Society as gold standard for our Diversity and Inclusion Charter and to be Stonewall Diversity Champions.

Additional Information
If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

Other jobs like this

Careers Site Advertising Start Date
01 Feb 2024
All Locations
Birmingham
All Departments
Marketing
Vacancy Type
Permanent
Careers Site Advertising Start Date
31 Jan 2024
All Locations
Birmingham
All Departments
Marketing
Vacancy Type
Permanent
Careers Site Advertising Start Date
01 Nov 2023
All Locations
Birmingham
All Departments
Marketing
Vacancy Type
Permanent